Refunds & Returns

Products offered through the Minority Retail Marketplace are sold by participating independent brands and sellers. Each seller is responsible for the authenticity, quality, condition, description, packaging, shipment, and fulfillment of its products.

Before placing an order, customers should review the product listing and any seller-specific return restrictions. Where a seller policy conflicts with mandatory consumer-protection law, applicable law will control.

Unless otherwise stated on the product page, an eligible return request should be submitted within the return period displayed at checkout, in the order confirmation, or in the seller's published policy.

Returned products generally must be:

• unused, unworn, unwashed, and unaltered;
• in the original condition received;
• returned with original packaging, tags, accessories, and documentation;
• accompanied by proof of purchase; and
• shipped according to the return instructions provided.

Products That May Be Ineligible

Returns may be restricted or denied for customized goods, final-sale merchandise, opened cosmetics, intimate apparel, food, beverages, perishables, hygiene products, digital goods, used products, or items returned outside the stated period.

If an order arrives damaged, defective, incomplete, or different from the product ordered, contact Minority Retail within seven (7) calendar days after delivery.

Please include:

• your order number;
• clear photographs of the product and packaging;
• a description of the problem; and
• any relevant shipping or carrier documentation.

Depending on the circumstances, the available resolution may include a replacement, partial refund, full refund, store credit, or another reasonable remedy.

If tracking shows that a package is delayed, missing, or delivered but not received, contact support promptly. Minority Retail may coordinate with the seller and carrier to investigate.

A refund or replacement may not be issued until the carrier investigation is completed. Customers are responsible for providing a secure and accurate delivery address.

Minority Retail may provide paid advertising, placement, production, catalog, Marketplace, photography, editorial, and hosted Showcase services, including:

• Premier Opening Features;
• Featured Brand Spotlights;
• Lifestyle Collections;
• Authority Features;
• Digital Catalog placement;
• Marketplace placement;
• Hosted Product Showcases; and
• related promotional add-ons.

Approved refunds are issued to the original payment method unless another method is required by law or agreed to in writing.

Once issued, a refund may require several business days to appear, depending on the bank, card issuer, payment processor, or financial institution. Original shipping charges, return shipping charges, payment-processing fees, and expedited-service fees may be non-refundable unless the refund results from seller error or applicable law requires otherwise.

Exchanges depend on seller participation, available inventory, product condition, and category restrictions. When a direct exchange is unavailable, Minority Retail or the seller may offer a refund, replacement, or store credit.

Promotional-service credits or transfers are not guaranteed and may be subject to availability, price differences, administrative fees, or updated campaign terms.

Customers and participating brands should contact Minority Retail before initiating a chargeback or payment dispute. This gives Minority Retail an opportunity to review the transaction, obtain seller documentation, and offer an appropriate resolution.

Submitting a chargeback does not automatically cancel contractual obligations. Minority Retail may provide transaction records, communications, proof of delivery, policy acceptance, production records, and other supporting documents to the payment processor.

For questions about a return, damaged order, promotional-service cancellation, refund, or payment dispute, contact Minority Retail Customer Support.