ORDER STATUS
Track or Review an Order
Check whether your order has been received, processed, shipped, delivered, or delayed.
Check Order StatusCUSTOMER SUPPORT & ORDER HELP
We’re Here to Help
With Your Order.
Find answers about order status, shipping, returns, damaged items, missing packages, product questions, and marketplace support.
QUICK SUPPORT
Choose the Issue That Best Matches Your Order.
Start with the category below so you can find the right information or contact the appropriate support team.
SHIPPING
Delivery and Tracking Questions
Get help with tracking updates, carrier delays, incorrect addresses, or packages that have not arrived.
Review Shipping HelpRETURNS & REFUNDS
Start a Return or Refund Request
Review return eligibility, refund timing, exchange options, and vendor-specific policies.
Review Return HelpDAMAGED OR INCORRECT ITEM
Report a Product Problem
Contact support if your order arrived damaged, incomplete, defective, or different from what you purchased.
Report an IssueMISSING PACKAGE
Help With a Missing Delivery
Report a package marked delivered but not received, or an order that has stopped updating.
Review Missing Package StepsPRODUCT INFORMATION
Ask a Product Question
Contact support about ingredients, materials, sizing, product care, availability, or vendor-specific information.
Ask a QuestionORDER LOOKUP
Check the Status of Your Order.
Enter the email address used at checkout and your order number. Your order number can be found in the confirmation email.
If the order was placed directly through a participating brand, you may need to contact that brand using the support information included in your confirmation email.
SHIPPING & DELIVERY
What to Do When Your Package Is Delayed or Missing.
Shipping timelines and carriers may vary by participating brand. Start with the tracking information included in your order email.
Review Tracking
Open your shipping confirmation and review the latest carrier scan, estimated delivery date, and delivery location.
Check the Delivery Area
Look near entrances, mailrooms, parcel lockers, side doors, and other secure delivery locations.
Confirm Your Address
Verify the shipping address shown in your confirmation and contact support immediately if it is incorrect.
Allow for Carrier Delays
Weather, holidays, service interruptions, and carrier volume may affect estimated delivery dates.
Contact Support
If tracking has not updated or the package is marked delivered but cannot be found, submit a support request.
Packages marked delivered may require additional carrier review.
Please allow up to 24 hours after a delivery scan before reporting the package as missing, unless there is evidence of damage, theft, or an incorrect delivery location.
RETURNS, REFUNDS & EXCHANGES
Review the Policy Before Sending an Item Back.
Return eligibility may depend on the product category, participating brand, condition of the item, and the date it was delivered.
Do not return a product without receiving instructions or authorization. Products sent to the wrong address may not be accepted or processed.
DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
Send Clear Information So We Can Review the Problem.
Include enough detail for the support team and participating brand to understand what happened.
Order Information
Include your order number, billing email, product name, and date of delivery.
Photos of the Item
Photograph the product, packaging, shipping label, and visible damage or incorrect details.
Clear Description
Explain what you expected, what you received, and the resolution you are requesting.
Keep the Packaging
Do not discard the product, shipping box, labels, or packing materials until the issue has been reviewed.
CONTACT CUSTOMER SUPPORT
Tell Us What Happened.
Include complete and accurate information so your inquiry can be reviewed and routed to the correct team or participating brand.
ORDER POLICIES
Review the Terms That Apply to Your Purchase.
COMMON QUESTIONS
Order Help Before You Contact Support.
Where can I find my order number?
Your order number appears in the order confirmation email and may also be available in your account order history.
Why has my tracking information not updated?
Carriers may take time to scan a package after a label is created. Tracking may also pause during weekends, holidays, weather events, or service disruptions.
My package says delivered, but I cannot find it. What should I do?
Check nearby entrances, mailrooms, parcel lockers, neighbors, and other secure locations. Allow up to 24 hours after the delivery scan, then contact support if the package remains missing.
Can I cancel or change my order?
Contact support immediately. Orders may not be changed or cancelled once processing or fulfillment has started.
Who fulfills my order?
Depending on the product, an order may be fulfilled by Minority Retail or directly by the participating brand. Your confirmation and shipping emails should identify the applicable seller or fulfillment source.
How long does a refund take?
Refund timing depends on approval, return inspection when applicable, payment processing, and your bank or card provider. Processing times begin after the refund is issued.
Can I return beauty, personal care, food, or opened products?
Some product categories may be final sale or subject to special return restrictions for safety, hygiene, or regulatory reasons. Review the product listing and applicable return policy.
Should I send my payment details by email?
No. Never send full payment card numbers, passwords, banking details, or government identification through email or the support form.
STILL NEED HELP?
Send Us Your Order Details.
Submit a support request with your order number, contact information, and a clear description of the issue.
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Manage Your Account
Find recent orders, saved products, account details and more.
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